Recall Event 1: IKEA recalled more than 350,000 ceiling lamps due to deposits
Recently, due to safety issues, the US Consumer Product Safety Commission (CPSC), Health Canada and IKEA North America Services LLC (IKEA) jointly announced the recall of 840,000 sets of ceiling lamps produced in China (including 427,000 sets in Canada and 413,000 in the US). set). At the same time, IKEA (China) Investment Co., Ltd. also submitted a recall plan to the Shanghai Municipal Bureau of Quality and Technical Supervision, and decided to recall some 350,000 sets of ceiling lamps from February 9, 2016.
The reason for the recall was that IKEA received 224 consumer complaints from around the world, claiming that the plastic buckle of the lampshade broke and the ceiling lampshade fell, posing a threat to consumer safety. Of the 224 consumer complaints, 11 were reported as accidents involving consumers.
The number of products recalled in North America is about 840,000 sets (including 427,000 sets in Canada and 413,000 sets in the US). The products are sold at IKEA and online ( ), and the recalled HYBY products are sold in 2012. From October to January 2016, the price is $13/set, and the recalled LOCK products are sold from November 2002 to January 2016 at a price of $5/set.
To this end, the US Consumer Product Safety Commission and Health Canada advise consumers to stop using the product immediately and immediately contact IKEA for a refund.
According to the news from the AQSIQ Defective Product Management Center, due to the risk of falling of the lampshade, the three ceiling lamps submitted by IKEA (China) Investment Co., Ltd. to the Shanghai Quality Supervision Bureau are: HYBY Habi, LOCK Laugh and RINNA Lena.
Recall Event 2: EU mandatory recall of two Chinese LED floodlights
The European Commission's Non-Food Rapid Alert System (RAPEX) forcibly recalls two LED floodlights made in China, both of which are French.
The first product to be notified is the RIBITECH brand 10 watt aluminum outdoor floodlight made in China. The product batch number is R14090150 - 3700194411800 - year 2014, and the OECD Portal Category is 78000000 (electrical). The reason for the recall of the product is that the grounding design of the product is defective. The improper installation and use will cause grounding failure. The product is not in compliance with the requirements of the EU Low Voltage Directive and has been forcibly recalled in the EU and exited the market.
The second notified product is a 20-watt outdoor floodlight made in China. The product batch number is 13120233 - 4892931970264 - year 2014, and the OECD industry classification code is 78000000 (electrical). The reason for the recall of the product is that the grounding design of the product is defective, and the luminaire will enter the water. The product does not meet the requirements of the EU Low Voltage Directive and the relevant European standard EN60598. It has been forcibly recalled in the EU and has withdrawn from the market.
IKEA recalled several lights on a large scale. The total sales amount is 30 yuan per lamp, and the amount of 36 million yuan. Of course, the proportion of consumers returning products is not too high.
This product recall is still fresh for the lighting industry, especially for consumers who purchase lamps in China. Although China is a big country in the production of lamps, the proportion of unqualified lamps sold in the market is still very large. This time, strictly speaking, the products recalled by IKEA should still be qualified products, because there is an ETL certification mark, indicating that it has passed relevant certification in North America. Laboratory safety testing. The recall of the product is only due to the fact that the plastic buckle of the lampshade is easily broken, thereby causing the possibility of the glass lampshade falling.
First, companies should be responsible for products.
IKEA's recall of the lamps and lanterns is worthy of recognition. The specific reasons are as follows:
1) There are more than 1.2 million products sold, and there are only 224 complaints in recent years. Because of the risk of such products, IKEA has taken decisive action on product recalls;
2) This recall will treat Chinese consumers equally.
3) The products sold in 2002 are also recalled, so it may still be recalled after the consumer has used it for more than 13 years. In China, the relevant regulations are completely exempt from the production enterprise after the product warranty period expires. The above three points are A responsible company's attitude towards the product.
Some domestic lighting manufacturers have almost neglected after-sales service, and the products barely meet the standards. When the market supervision is not strict, the products sold often have non-compliance. The domestic market has a very famous brand facing the quality supervision bureau. The market was sampled without a compliance.
Second, the habits and channels of consumer complaints.
Established in December 1984 by the State Council, the China Consumers Association is a national social organization that protects the legitimate rights and interests of consumers by conducting social supervision of goods and services.
At present, there are more than 3,000 consumer associations at or above the county level, including 31 provinces, autonomous regions and municipalities directly under the central government. In rural towns and towns, the Consumers Association Branch established in the city streets, in the village committee, neighborhood committee, industry management departments, institutions of higher learning, factories and mines, the establishment of supervision stations, liaison stations and other grassroots network organizations reached 156,000, voluntary supervision More than 100,000 volunteers. The organization of the China Consumers Association is the council. The daily work of the association is undertaken by the permanent office, and the Secretary-General and the Deputy Secretary-General are responsible for the full-time management and are responsible to the president. The Chinese Consumers Association is funded by the government and sponsored by the society.
Consumers in this organization generally do not go to their complaints because the response to the complaints will be slower. Therefore, if you can directly find a sales channel, you will not find this institution.
If you buy from the Internet, you can find the after-sales service from the online merchants.
If you buy from the mall, look for the service counter at the mall.
Third, the responsibilities and regulations of the relevant regulatory authorities are compared.
The CPSC (Consumer Product Safety Committee) is an abbreviation of the US Consumer Product Safety Commission. He is a US federal government agency whose primary responsibility is to establish standards and regulations for the safety of consumer product use and to monitor implementation. CPSC's existing catalogue manages 15,000 different products. The CPSC rules are the collection of safety data for products, the dangers of prompting customers' products, and ways to reduce hazards. The CPSC rules are used to deal with electronic oscillations, fires and other safety hazards. The CPSC rules also apply to products that are caught in litigation and fail to enforce safety guidelines and cause injury or death. Manufacturers, importers, distributors, and retailers must report in writing on products that are unsafe to be tested, and only products that receive safety signs are allowed to enter the market.
The People's Republic of China has the Consumer Rights Protection Law and the Product Quality Law, which stipulates the terms of return of products, but there are no relevant provisions for recall of products. The product quality law also has the following provisions:
Article 41 If the goods other than the personal or defective products (hereinafter referred to as the property of others) are damaged due to defects in the products, the producer shall be liable for compensation.
The producer can prove that he is liable for any of the following circumstances:
(1) The product has not been put into circulation;
(2) When the product is put into circulation, the defects causing the damage do not exist yet;
(3) The existence of defects cannot be found in the scientific and technological level when the products are put into circulation.
That is to say, when the product is sold, it is good. If it is broken or aging, it is not the responsibility of the manufacturer. In other words, like the IKEA product, IKEA can not be replaced according to the Chinese product quality law. At least in China's law, whether this situation is recalled by the manufacturer or whether the manufacturer has corresponding liability is quite vague. It is not difficult to understand that some vehicles in the automobile industry and other industries have recalled cases that did not include China. It is not that people discriminate against Chinese consumers, but our relevant laws and regulations are still not perfect.
The Canadian consumer product safety act (CCPSA) is a bill for the safety of all consumer goods. Among them, there are relevant regulations on the accident reporting system and product recall measures.
To reduce the amount of unsafe consumer goods or potentially unsafe consumer goods, CCPSA sets the reporting responsibilities for potential health or safety issues for consumer products as a systematic early warning and detection. Manufacturers, importers or distributors of consumer products must provide to the Health Canada and its supply within two days of being informed of the accident when the product causes or is reasonably foreseeable to result in personal death or serious adverse health effects. The dealer provides all the information they have about the accident product. At the same time, manufacturers of consumer goods must submit a detailed written report to Health Canada within 10 days of being notified of the incident.
In addition, unlike the current industry voluntary product recall system in Canada, the Act also established a Health Canada inspector to authorize the recall of non-conforming products and take corrective actions.
Fourth, the difference between product recall and sales failure and counterfeit products.
The implementation of product recalls is divided into general recalls and emergency recalls, and can also be divided into active recalls and passive recalls. Product issues involving consumer safety should be highly valued by manufacturers and distributors, and should also be highly valued by government regulators. Unqualified products and counterfeit products are not allowed to be sold in the market. Therefore, once the sale of counterfeit and shoddy products is found, the government department should impose severe penalties on the manufacturers.
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