A new survey reveals the purpose of consumers using smart home security systems and the new technologies they worry about.
The industry generally believes that consumers need convenience, but not at the expense of personal privacy.
A new study conducted by Ooma, a smart home and VoIP service provider, reinforces this concept. A study of 2,000 American consumers found that 72% of people with smart home security systems worry that companies will misuse their personal data.
Perhaps as a response to Amazon Key products, respondents are cautious about smart home technology, including companies that allow access to their homes. 87% of people said they feel uncomfortable with companies that want to deliver packages at home, and 88% of people say they are uncomfortable with companies that want to deliver packages at home. It is uncomfortable for the courier company to use the collected user data to calculate the time the user may be at home. Remarks: (Amazon Key---the smart door lock launched by Amazon, when the homeowner is not at home, can let the courier pass the code to deliver the door)
People also say that they don't want others to feel that they are being watched when they visit. 23% of respondents said that when visitors leave, they will shut down the system so that they do not feel monitored.
The survey found that consumers mainly want to use smart home technology to ensure safety, 47% of people use smart home technology to deter thieves, 43% of people monitor what happens inside and outside the home when they are out, and 42% use smart home technology to Detect accidental activity on home doors and windows.
Here are some other findings from the survey:
â–²27% of people use smart home systems to regularly monitor their children and/or pets
â–²Only 18% of people admit to monitoring hourly workers, such as cleaners, nanny or dog walkers, through their smart home system
â–²Only 15% of people will monitor irregular internal workers, such as construction workers, plumbers or other contractors
â–²41% of people use smart home technology to monitor smoke in their homes
â–²If their family safety is threatened, 38% of people will dial 911 remotely via mobile phones
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